Banking Contact Center Agent - Bali (Open to Papua Natives)

Join Infomedia Nusantara as a Banking Contact Center Agent in the vibrant heart of Bali! This is a unique opportunity for both fresh graduates and experienced professionals in Call Center, Contact Center, or Customer Service to kickstart their careers in the banking industry. Located in Canggu, Badung, Bali, our office offers a dynamic and supportive environment where you can grow and thrive. As a Banking Contact Center Agent, you'll be the first point of contact for our clients, providing exceptional customer service and handling various banking inquiries and transactions.

At Infomedia Nusantara, we are committed to delivering top-notch customer service. Our team is dedicated to ensuring that every customer interaction is seamless and satisfying. We believe in the power of technology to enhance customer experiences, and we use state-of-the-art tools like Genesys, CRM systems, and data analytics software to streamline our operations and improve our service delivery.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer calls with a focus on banking services and transactions.
• Provide accurate and timely information to customers regarding banking products and services.
• Assist customers with account inquiries, balance checks, and transaction verifications.
• Resolve customer complaints and issues in a professional and courteous manner.
• Document all customer interactions and maintain accurate records in our CRM system.
• Collaborate with the sales and marketing teams to promote banking products and services.
• Stay updated with the latest banking regulations and industry trends.
• Participate in team meetings and training sessions to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a Call Center, Contact Center, or Customer Service role.
• Proven experience in handling banking inquiries and transactions.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Familiarity with CRM systems and data analytics software is a plus.
• Ability to work in a fast-paced and dynamic environment.
• Proficient in using English for customer interactions.
• Bachelor's degree in Business Administration, Communication, or a related field.

🛠️ Keahlian

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