IT Network Support Specialist (Duktek) - Telkom Group

Join PT. Infomedia Nusantara (Telkom Group), a leading technology and telecommunications company in Indonesia, as an IT Network Support Specialist (Duktek) in Jakarta Raya. In this critical role, you will provide technical support for network infrastructure and ensure the smooth operation of the company's network systems. This is an exciting opportunity to work with a reputable company and contribute to the growth of Indonesia's digital infrastructure.

As an IT Network Support Specialist, you will be responsible for monitoring, troubleshooting, and maintaining the network infrastructure. You will work closely with the IT team to ensure that the network is running optimally and provide support to end-users when issues arise. This role offers a chance to work with cutting-edge technology and gain valuable experience in the telecommunications industry.

📋 Tanggung Jawab Pekerjaan

• Monitor and maintain network infrastructure, including routers, switches, and firewalls.
• Troubleshoot network issues and provide technical support to end-users.
• Install, configure, and upgrade network equipment and software.
• Ensure network security and compliance with industry standards.
• Document network configurations and troubleshooting steps.
• Collaborate with the IT team to improve network performance and reliability.
• Provide training and support to end-users on network-related issues.
• Participate in network upgrades and expansions as needed.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in network support and administration.
• Certifications such as CCNA, CCNP, or equivalent.
• Strong knowledge of networking protocols and technologies, including TCP/IP, VLANs, and VPNs.
• Experience with network monitoring tools such as Nagios, Zabbix, or PRTG.
• Familiarity with network security tools such as firewalls, IDS/IPS, and antivirus software.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.

🛠️ Keahlian

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